PRIVACY POLICY
Beyond Awareness
Last updated: [Insert publication date]
At Beyond Awareness, we believe respect, understanding and trust matter. That applies not only to the resources we create, but also to how we handle your personal information.
This Privacy Policy explains what information we may collect when you visit our website, purchase our resources or contact us, and how that information is used and protected.
1. Who we are
Beyond Awareness provides practical digital resources designed to help organisations create more inclusive and supportive workplaces.
Website: www.beyondawarenessresources.com
Email: hello@beyondawarenessresources.com
Business operator and registered address: [To be confirmed before publication]
2. Information we collect
Depending on how you interact with our website, we may collect:
Your name and email address.
Your organisation’s name and billing information.
Details of products purchased, orders and transactions.
Information you provide when contacting us.
Technical information, such as browser type, device information and website usage data, where collected by our website systems.
We aim to collect only information reasonably necessary to operate our business and provide our services.
3. How we use your information
We may use personal information to:
Process and confirm purchases.
Deliver purchased digital resources.
Send order confirmations, receipts and essential purchase-related communications.
Respond to enquiries and provide customer support.
Maintain appropriate business, accounting and transaction records.
Protect our website and customers against fraud or misuse.
Meet applicable legal obligations.
Improve our website and customer experience where appropriate.
We will not automatically subscribe customers to marketing emails simply because they make a purchase.
4. Payments
Payments will be processed through a third-party payment provider.
We do not intend to store customers’ complete payment-card details on our own website.
Payment providers may process personal and transaction information in accordance with their own privacy policies and applicable law.
Payment provider: [To be confirmed]
5. Digital product delivery
We use website and digital-delivery systems to make purchased resources available to customers.
These systems may process information such as your email address, order details and download activity to deliver and manage your purchase.
Digital-delivery provider: [To be confirmed]
6. Sharing personal information
We do not sell customers’ personal information.
We may share information with trusted service providers where necessary to operate our website, process payments, deliver purchases, provide email services or meet legal requirements.
Service providers are expected to handle personal information appropriately and in accordance with applicable privacy obligations.
We may also disclose information where required by law.
7. Cookies and website analytics
Our website may use essential cookies or similar technologies to support functions such as shopping carts, checkout and website security.
If we introduce optional analytics or marketing cookies, we will provide the required information and consent choices under applicable law.
Further details about the cookies actually used will be provided once the website is configured.
8. Marketing communications
We may occasionally offer optional updates about new resources or relevant Beyond Awareness information.
Where consent is required, we will send marketing communications only after you have opted in.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us.
Purchase confirmations and essential order-related messages are not marketing subscriptions.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing customer support, maintaining business records and meeting legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Specific retention periods: [To be confirmed before publication]
10. Keeping your information secure
We aim to use reputable service providers and reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can guarantee absolute security.
11. International data processing
Because Beyond Awareness may serve customers internationally, some service providers may process or store information in countries outside your own.
Where applicable privacy laws require safeguards for international transfers, we will use appropriate arrangements.
Details of relevant service providers and transfer safeguards will be confirmed before publication.
12. Your privacy rights
Depending on where you live and the laws that apply, you may have rights to:
Request access to personal information held about you.
Request correction of inaccurate information.
Request deletion of information in certain circumstances.
Object to or restrict certain processing.
Withdraw consent where processing relies on consent.
Request data portability where applicable.
Raise a complaint with an appropriate privacy regulator.
To make a privacy request, please contact us using the email address below.
We may need to verify your identity before fulfilling a request.
13. Children’s privacy
Our website and products are intended for organisations and adult purchasers, not for children to purchase independently.
We do not intentionally collect personal information directly from children through our purchasing process.
14. Changes to this policy
We may update this Privacy Policy as our website, services or legal obligations change.
The current version will be available on our website with its most recent update date.
15. Contact us
For privacy questions or requests, please contact:
Beyond Awareness
hello@beyondawarenessresources.com
We aim to respond to general enquiries within 1–2 business days. Requests involving statutory privacy rights will be handled within applicable legal timeframes.
END OF PRIVACY POLICY